Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Aapka order usually 4–7 working days me deliver ho jata hai, location ke hisaab se thoda farak ho sakta hai.
Haan! India me sabhi orders par free shipping available hai.
Order ship hote hi aapko SMS/Email me tracking link mil jaayega.
Aap My Orders section me bhi check kar sakte ho.
Haan, address tabhi change ho sakta hai jab order abhi shipped na hua ho.
Iske liye aap hume turant contact karein.
Haan, COD available hai. Kuch products ya locations par ₹50 advance confirmation lag sakta hai.
Order place karte hi aapko email + SMS confirmation mil jaata hai.
Haan, 3 PM se pehle mile orders same day dispatch kiye jaate hain.
Rare case me delay hone par aap humse support WhatsApp/Email par contact kar sakte hain.
Nahi, hum sirf valid physical addresses par hi deliver karte hain.
Receive karte waqt unboxing video record karein.
Agar product damaged/incorrect ho to hum 7-day return or exchange support dete hain.
If you need to swap an item
Returns and Exchanges
ShonZone par aapko 7-day return & exchange ka option milta hai agar product damaged, defective, ya wrong item ho.
Aap hume WhatsApp / Email par order details ke saath contact karein. Hum aapka request verify kar ke pickup arrange karte hain.
Damage ya wrong item proof ke liye 360° unboxing video mandatory hai.
Video ke bina return accept nahi hota.
Return pickup complete hone ke baad hum aapko replacement product ship kar dete hain.
Refund aapko ShonZone Wallet me credit hota hai, jise aap future purchases me use kar sakte ho.
Haan, size issue ke case me exchange possible hai (product unused hona chahiye).
Haan, bas unboxing video clear hona chahiye aur product intact condition me ho.
Usually pickup 2–4 working days me ho jata hai.
Return reject ho sakta hai agar:
- Unboxing video nahi diya
- Product used / damaged by customer
- Accessories ya tags missing hon
Rare delay me aap humari support team se contact kar sakte hain.
Hum real-time status update kar dete hain.